First, about stores
1. The clerk who works at the cashier needs to be skilled and quick.
After waiting for 1 minutes, the guests feel that they have waited for 5 minutes. Especially during the peak period of eating, a little carelessness will make customers feel like waiting for a long time. The cashier's clerk must be proficient in the business and not let the customers lose.
2, exchange positions, stand on the customer stand to see the problem.
Stand at the entrance to the store and see how the customer walks to get a better view of the price list.
3, do activities properly to attract popularity.
A number of promotional activities can be launched before major festivals can mobilize the atmosphere and attract popularity.
Two. About shop assistants
1, shop assistants need to smile and talk with customers.
Retail industry is a sales industry that relies on customers. The clerk smiles, good service attitude will make the guests feel like a spring breeze, in the long run, "first return" to become "return" is still difficult?
2, "sell it all today!" Enthusiasm
A warm atmosphere can be felt when guests enter the shop. This enthusiasm of "trying every means to sell the product is sold out" can also be delivered to the guests.
3, maintain a competitive mentality in the store.
Is there any competition with other franchisees in the same area? Benign competition can give us motivation to work, find limitations, and improve our own level; can make the store team more dynamic and dynamic. Please keep a competitive mentality. Why not try to make your store the first place?
Three. About management
1, the boss and the clerk do a good job of communication.
Stores can adopt a system of rewards and penalties to mobilize the enthusiasm of salesmen. Bosses can tabulate daily turnover, form data analysis and summarize, and keep in close contact with shop assistants.
2, work is not just about sales. Collecting information is also important.
There are also people among customers who know more about the industry than the clerks. The clerks try to collect hot and cold products in the industry and enrich their industry experience.
3, concretely "sincere service".
"Customer is God" is the default standard for retailing, but is the phrase "customer is friend" more human? When you see a familiar guest, remember to smile often. If you can make friends with customers, not only have a stable source of customers, but also can harvest a lot of sincere and effective advice and help Oh ~